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Ince, Sarah
Title: Director Contact Center Operations
Company: OSF HealthCare
Jenn Walls
Title: VP, Customer and Partner Experience
Company: Pathward Tax
John Goodman
Title: Vice Chairman, CCMC, Customer Care Measurement & Consulting
Company: Customer Care Measurement & Consulting
Josh Streets
Title: CEO
Company: Scoreboard Group Consulting
Justin Robbins
Title: Founder and Principal Analyst
Company: Metric Sherpa
Kauper, Cara
Title: Manager, Staff Development
Company: UPMC Health Plan
Kindron, Michael
Title: VP, Head of Voice, Contact Center
Company: HSBC Bank USA
Koop, Sarah
Title: Sr. Manager, Coaching and Operations
Company: WebMD Health Services
Liedkie, Allen
Title: Head of Business Development - US
Company: Steps Drama Learning Development
Luke Jamieson
Title: CX Evangelist
Company: Operata
Martin Newman
Title: london
Company: The Customer First Group
McMannes, Erica
Title: Chief Experience Officer
Company: Instant Teams
Melanie
Title: Director Consumer Services
Company: KraftHeinz
Meyers, Sheri
Title: Manager OnCall Education
Michael Mattson
Title: Chief Empathy Officer
Company: Walk a Mile CX
Neill, Stacy
Title: Director Digital Optimization & Effectiveness
O'Flahavan, Leslie
Title: Owner
Company: E-WRITE
Onwuka, Sabina
Title: Head of Customer Services
Company: London Borough of Barking & Dagenham
Petrovic, Veljko
Title: Regional Manager and Managing Director
Company: Transcom WorldWide
Richardson, Bryant
Title: Founder & President
Company: Real Blue Sky, LLC
Roberts, Jack
Title: Senior Global Director, GMS Technology
Company: TechStyleOS
Sarah Caminiti
Title: Manager of Support / CX & Leadership Consultant
Company: Tailscale / Epochal Operations
Sarah Gibart
Title: Senior Effortless Experience Manager
Company: Gopher Sport
Shingote, Shweta
Title: Project Coordinator
Stacy Sherman
Title: Founder / Chief Experience Officer
Company: Doing CX Right
