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Schedule 2025

Take a look at all of the expert speakers from ICMI Contact Center Expo 2025.

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H

Hoyer, Mimi

Title: Sr. Manager, Coaching and Operations

Company: WebMD Health Services

Hyde, Jeremy

Title: Senior Director of Customer Service

Company: Sun Country Airlines

I

Ince, Sarah

Title: Director Contact Center Operations

Company: OSF HealthCare

J

Jenn Walls

Title: VP, Customer and Partner Experience

Company: Pathward Tax

John Goodman

Title: Vice Chairman, CCMC, Customer Care Measurement & Consulting

Company: Customer Care Measurement & Consulting

Josh Streets

Title: CEO

Company: Scoreboard Group Consulting

Justin Robbins

Title: Founder and Principal Analyst

Company: Metric Sherpa

K

Karin Martin

Title: Assistant Vice President, Operations

Company: Arbella Insurance Group

Kauper, Cara

Title: Manager, Staff Development

Company: UPMC Health Plan

Kindron, Michael

Title: VP, Head of Voice, Contact Center

Company: HSBC Bank USA

Koop, Sarah

Title: Director, Coaching & Operations

Company: WebMD Health Services

Krueger, Amber

Title: VP of Shareholder Services

Company: Ultimus Fund Solutions

L

Liedkie, Allen

Title: Head of Business Development - US

Company: Steps Drama Learning Development

Luke Jamieson

Title: CX Evangelist

Company: Operata

M

Martin Newman

Title: Advisor

Company: The Customer First Group

McMannes, Erica

Title: Chief Experience Officer

Company: Instant Teams

Melanie Morland

Title: Director Consumer Services

Company: KraftHeinz

Meyers, Sheri

Title: Manager OnCall Education

Company: OSF HealthCare

Michael Mattson

Title: Chief Empathy Officer

Company: Walk a Mile CX

N

Nate Brown

Title: Co-Founder

Company: CX Accelerator

Neill, Stacy

Title: Director Digital Optimization & Effectiveness

Company: OSF HealthCare

O

O'Flahavan, Leslie

Title: Owner

Company: E-WRITE

Onwuka, Sabina

Title: Head of Customer Services

Company: London Borough of Barking & Dagenham

P

Petrovic, Veljko

Title: Regional Manager and Managing Director

Company: Transcom WorldWide

R

Richardson, Bryant

Title: Founder & President

Company: Real Blue Sky, LLC