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ICMI’s Contact Center Expo: A Digital Edition provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this one-day conference is sure to educate and inspire you.

Unlike most virtual events, we invest in delivering an interactive, community-focused experience that’s rooted in practical and actional information and customized networking.

Click on session titles for full session descriptions. All times noted are in EST.

Bryant RichardsonFounder & PresidentReal Blue Sky LLC

Bryant Richardson is the founder and president of Real Blue Sky, LLC, a consultancy focused exclusively on customer experience management. Since childhood, Bryant has always loved understanding what makes things work and how to make them better. And for over 30 years, he has been transforming customer experiences for top global brands, as a recognized leader in renovating customer operations and the use of technology to continually improve the business of customer experience. Prior to founding Real Blue Sky®, Bryant led both insourced and outsourced customer experience centric teams in various leadership and executive roles serving financial services, technology, telecom, healthcare, retail, and more recently, nonprofit verticals. His depth across technology, customer operations, sales and human capital domains fuels his advocacy for delivering on the promise of blue-sky customer engagement – that is, making blue sky real.