Amanda Hughes

Title: Founding Partner

Company: Clearest Blue LLC

Bean, Chris

Title: Coordinator-Innovation Contact Center

Company: Mayo Clinic

Bendana, Juan

Title: Speaker, Author

Beth Gauthier-Jenkin

Title: VP, Customer Experience

Company: Gopher Sport

Bianca Price

Title: HR Customer Experience Manager

Company: Michigan State University

Brad Cleveland

Title: Senior Advisor & Co-Founder

Company: ICMI

Brent Barbara

Title: Partner

Company: Clearest Blue LLC

Chelsey Johnson

Title: Education and Quality Manager

Company: Gopher Sport

Chelsey Johnson

Title: Education and Quality Manager

Company: Gopher Sport

Chrystal Alvey

Title: Call Center Manager

Company: Pathward Tax

Clarice T. Merriman, MBA

Title: Contact Center Director

Company: Maricopa County Community Colleges District

Coley, Juanita

Title: CEO

Company: Solid Rock Consulting

Dan Smitley

Title: Founder and principal consultant

Company: 2:Three Consulting

Darder, Fernando

Title: VP, Customer Experience

Company: Milwaukee Tool

Dipietro, Michelle

Title: Director, Contact Center Operations

Company: Arbella Insurance Group

Emerzian, Matthew

Title: Workplace Culture and Leadership Expert

Erica Marois

Title: Sr. Manager, Content & Community

Company: ICMI, HDI

Erica Stanulis

Title: Founder

Company: Follow the Sun

Fowler, Wendy

Title: Call Center Consultant

Company: Quality Service Solutions, LLC.

Garteski Bergler, Courtnie

Title: Director of Innovation Contact Center

Company: Mayo Clinic

Gerulski, Sarah

Title: Senior Director - Client Services

Company: Northwestern Mutual

Grimes, Laura

Title: CEO

Company: Harrington Consulting Group, Inc.

Gutmann, Pam

Title: Senior Director - Operational Excellence

Company: Northwestern Mutual

Henry Hildesheim

Title: Director GMS Operations EU

Company: Fabletics Inc.

Hizer, Rachel

Title: Sr. Training and Development Specialist

Company: WebMD Health Services