Adair, Jeff

Title: VP of Engineering

Company: NiCE

Altieri-Douglas, Marenza

Title: Group VP Strategic AI and Digital Disruption

Company: Mplus

Amanda Hughes

Title: Founding Partner

Company: Clearest Blue LLC

Bean, Chris

Title: Coordinator-Innovation Contact Center

Company: Mayo Clinic

Bendana, Juan

Title: Speaker, Author

Bianca Price

Title: HR Customer Experience Manager

Company: Michigan State University

Brent Barbara

Title: Partner

Company: Clearest Blue LLC

Chelsey Johnson

Title: Education and Quality Manager

Company: Gopher Sport

Chelsey Johnson

Title: Education and Quality Manager

Company: Gopher Sport

Chrystal Alvey

Title: Call Center Manager

Company: Pathward Tax

Clarice T. Merriman, MBA

Title: Contact Center Director

Company: Maricopa County Community Colleges District

Cleveland, Brad

Title: Founding Partner and Senior Advisor

Company: ICMI

Coley, Juanita

Title: CEO

Company: Solid Rock Consulting

Dan Smitley

Title: Founder and principal consultant

Company: 2:Three Consulting

Davis, Jarrod

Title: Sr. Product Marketing Manager

Company: NiCE Cognigy

Dipietro, Michelle

Title: Director, Contact Center Operations

Company: Arbella Insurance Group

Emerzian, Matthew

Title: Workplace Culture and Leadership Expert

Erica Marois

Title: Sr. Manager, Content & Community

Company: ICMI, HDI

Fowler, Wendy

Title: Call Center Consultant

Company: Quality Service Solutions, LLC.

Garteski Bergler, Courtnie

Title: Director of Innovation Contact Center

Company: Mayo Clinic

Gauthier-Jenkin, Beth

Title: Vice President, Customer Experience and Human Resources

Company: Gopher Sport

Gerulski, Sarah

Title: Senior Director - Client Services

Company: Northwestern Mutual

Grimes, Laura

Title: CEO

Company: Harrington Consulting Group, Inc.

Gutmann, Pam

Title: Senior Director - Operational Excellence

Company: Northwestern Mutual

Hameed, Amir

Title: SVP Global Technical Solutions & Innovation

Company: RingCentral