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Amanda Hughes
Title: Founding Partner
Company: Clearest Blue LLC
Bean, Chris
Title: Coordinator-Innovation Contact Center
Company: Mayo Clinic
Bendana, Juan
Title: Speaker, Author
Beth Gauthier-Jenkin
Title: VP, Customer Experience
Company: Gopher Sport
Bianca Price
Title: HR Customer Experience Manager
Company: Michigan State University
Brad Cleveland
Title: Senior Advisor & Co-Founder
Company: ICMI
Brent Barbara
Title: Partner
Chelsey Johnson
Title: Education and Quality Manager
Chrystal Alvey
Title: Call Center Manager
Company: Pathward Tax
Clarice T. Merriman, MBA
Title: Contact Center Director
Company: Maricopa County Community Colleges District
Coley, Juanita
Title: CEO
Company: Solid Rock Consulting
Dan Smitley
Title: Founder and principal consultant
Company: 2:Three Consulting
Darder, Fernando
Company: Milwaukee Tool
Dipietro, Michelle
Title: Director, Contact Center Operations
Company: Arbella Insurance Group
Emerzian, Matthew
Title: Workplace Culture and Leadership Expert
Erica Marois
Title: Sr. Manager, Content & Community
Company: ICMI, HDI
Erica Stanulis
Title: Founder
Company: Follow the Sun
Fowler, Wendy
Title: Call Center Consultant
Company: Quality Service Solutions, LLC.
Garteski Bergler, Courtnie
Title: Director of Innovation Contact Center
Gerulski, Sarah
Title: Senior Director - Client Services
Company: Northwestern Mutual
Grimes, Laura
Company: Harrington Consulting Group, Inc.
Gutmann, Pam
Title: Senior Director - Operational Excellence
Henry Hildesheim
Title: Director GMS Operations EU
Company: Fabletics Inc.
Hizer, Rachel
Title: Sr. Training and Development Specialist
Company: WebMD Health Services
