Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Begin planning your schedule by browsing the list of sessions and activities, filtering by pass type, track and type of session. Additional sessions will be added on an ongoing basis, so check back frequently!

A

AMY SMITH

Title: Senior Director, Client Success

Company: Challenger, Inc.

B

BATINICH, MILAN

Title: Talent Optimization Expert

Company: A.W. Companies, Inc.

BRODY, MARK

Title: CEO/President

Company: Brohawk Solutions, LLC

BROVEDANI, LEA

Title: President

Company: Lea Brovedani

BROWN, NATE

Title: Chief Experience Officer

Company: Officium Labs

BURGOYNE, DAVID

Title: Senior SCO West Manager

Company: Amica Mutual Insurance

C

CARY CUSUMANO

Title: Customer Experience Designer

Company: Verizon

CLEVELAND, BRAD

Title: Senior Advisor

Company: ICMI

D

DEMPSEY, JENNY

Title: Customer Experience Manager

Company: FruitStand

DEVINE, GLYNIS

Title: Currency-Driven Performance Expert

DIANNE DURKIN

Title: President & CEO

Company: Loyalty Factor

DLIN, NEAL

Title: Founder, Human Experience Practitioner

Company: Chorus Tree

DR. DEBRA BENTSON

Title: Senior Workforce Manager

Company: Kaiser Permanente

DUMIAK, MATTHEW

Title: Director of Privacy Services

Company: CompliancePoint

E

EDWARDS, EILEEN

Title: Manager of Member Services

Company: TML Health

F

FINNEGAN, RICHARD

Title: CEO

Company: Richard Finnegan

FORSTER, ALAN

Title: Managing Director

Company: Six Forsters, LLC

G

GIBSON, REBECCA

Title: Business Associate

Company: ICMI

GILLIAM, ANDREW

Title: Senior Consultant, Contact Center and Customer Experience

Company: Avtex Solutions

GLADDEN, TODD

Title: Business Associate

Company: ICMI

GOODMAN, JOHN

Title: Vice Chairman

Company: Customer Care Measurement & Consulting

H

HORTON, MANDY RINKER

Title: General Counsel

Company: Careington International Corporation

J

JEFF RUMBURG

Title: Managing Partner

Company: MetricNet, LLC

JENNY DEMPSEY

Title: Customer Experience Manager

Company: FruitStand

JUSTIN ROBBINS

Title: Chief Evangelist

Company: CX Effect

L

LAUREN PRAGOFF

Title: SVP, Global Client Success

Company: Challenger

LINDA WESTENDORF

Title: Vice President-Global Support & Operations

Company: Hulu

LONG, PAUL

Title: Speaker, Author, Master of Shenanigans, and Former Director of Call Center Operations at Farmers Insurance

LOOTENS, TIM

Title: SVP

Company: Blackchair

M

MACKOWITZ, ERIC

Title: AVP, Service Center Operations

Company: Amica Mutual Insurance

MARK MILLER

Title: Customer Service Advisory Practice Leader

Company: J.D. Power

MARSHALL, CAROL

Title: VP of Operations

Company: ActivEngage, Inc.

MATTICE-ZUNDEL, CATHERINE

Title: CEO/ Founder

Company: Civility Partners

MCGARAHAN, PETE

Title: Senior Director, Workplace & Collaboration Services, IT

Company: First American Financial

MICHELE ROWAN

Title: President

Company: WFHAlliance

MINNICH, JOY

Title: Manager SCO Central

Company: Amica Mutual Insurance

MONTAGUE, GINA

Title: Support Services Manager

Company: Infinite Campus

MUELLER VON BLUMENCRON, OTHMAR

Title: EVP

Company: VIPdesk

MURPHY, SCOTT

Title: Director of Benefits Services

Company: TML Health

N

NOBLE, BRITTANY

Title: Senior SCO Manager

Company: Amica Mutual Insurance

O

O'FLAHAVEN, LESLIE

Title: Founder

Company: E-WRITE

P

PAGáN-MUñIZ, VIVIANA

Title: Senior Advisor

Company: AARP

PALMERINE, ANNE

Title: VP, Customer Engagement, Enrollment & Retail

Company: UPMC Health Plan

PEDRO REYES

Title: Senior Director of Customer Service Operations

Company: Blackhawk

POLCHIN, ROSE

Title: Sr. Training Manager

R

ROEMEN, BECKY

Title: Manager, CX Solutions & Contact Center Consulting

Company: Avtex Solutions

S

SHAPIRO, STEPHEN

Title: Innovation Evangelist and Author

STODOLKA, TED

Title: VP, Chief Care Officer

Company: Hallmark Cards

STREETS, JOSH

Title: CEO/Founder

Company: Scoreboard Group

STUART DISCOUNT

Title: CEO

Company: SMD Contact Center Consulting

T

TODD HIXSON

Title: Senior Global Capacity Manager

Company: Hulu

TOISTER, JEFF

Title: President

Company: Toister Performance Solutions, Inc.

TOM WILK

Title: IT Manager

Company: Carnegie Mellon University

U

UBL, HANNAH

Title: Co-Founder

Company: Good Company Consulting