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ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Courtnie Garteski BerglerDirectorMayo Clinic

Courtnie Garteski Bergler is a Director of Scheduling Operations Innovation within Systems Transformation at Mayo Clinic with 5 years of innovation and transformation experience, 20 years of contact center, scheduling, and direct patient support experience in her 23 years at Mayo Clinic. Courtnie is a Bronze Quality Fellow in the Mayo Clinic Quality Academy and a Certified Scrum Product Owner.