Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
Check back frequently, information added daily!
Click on session titles for full session descriptions. All times noted are in EST.
Courtnie Garteski Bergler is a Director of Scheduling Operations Innovation within Systems Transformation at Mayo Clinic with 5 years of innovation and transformation experience, 20 years of contact center, scheduling, and direct patient support experience in her 23 years at Mayo Clinic. Courtnie is a Bronze Quality Fellow in the Mayo Clinic Quality Academy and a Certified Scrum Product Owner.