Justin Robbins

Title: Founder and Principal Analyst

Company: Metric Sherpa

Nate Brown

Title: Co-Founder

Company: CX Accelerator

Neill, Stacy

Title: Director Digital Optimization & Effectiveness

Company: OSF HealthCare

O'Flahavan, Leslie

Title: Owner

Company: E-WRITE

Onwuka, Sabina

Title: Head of Customer Services

Company: London Borough of Barking & Dagenham

Ortiz, John

Title: Contact Center AI & Analytics Consultant

Company: MiaRec

Petrovic, Veljko

Title: Regional Manager and Managing Director

Company: Transcom WorldWide

Rabold, Doug

Title: XLA Evangelist

Company: XLA Institute

Reese, Chris

Title: VP of Customer Success

Company: Cresta

Richardson, Bryant

Title: Founder & President

Company: Real Blue Sky, LLC

Roberts, Jack

Title: Senior Global Director, GMS Technology

Company: TechStyleOS

Ryan, Thomas

Title: CEO

Company: Bigly Sales

Sarah Caminiti

Title: Manager of Support / CX & Leadership Consultant

Company: Tailscale / Epochal Operations

Sarah Gibart

Title: Senior Effortless Experience Manager

Company: Gopher Sport

Selfridge, Scott

Title: Sr. Manager of Sales Excellence, Guitar Center

Company: Guitar Center

Shingote, Shweta

Title: Project Coordinator

Company: Steps Drama Learning Development

Sinclair, Ro

Title: Contact Center Product Specialist

Company: 8x8, Inc.

Skurzewski, Koda

Title: Board Member and Group Chief Commercial Officer

Company: Mplus

Stacy Sherman

Title: Founder / Chief Experience Officer

Company: Doing CX Right

Tedder, Doug

Title: Principle Consultant

Company: Tedder Consulting LLC

Thomas, Daniel

Title: Principal Analyst

Company: Informa TechTarget

Thomson, Simon

Title: Client Relationship Director

Company: Steps Drama Learning Development

Toister, Jeff

Title: The Service Culture Guide

Company: Toister Performance Solutions

Vicki Brackett

Title: Head of CX & Chief Knowledge Officer

Company: Knowledgely™

Walsh, Kristi

Title: Senior Vice President of Client Services

Company: IBEX