Drew Wilson is a seasoned operations leader with 15+ years of experience in project management and contact center transformation. As Call Center Manager at Weitz & Luxenberg, Drew oversees intake operations supporting mass tort and class action litigation nationwide. Since joining in 2024, he has led a full-scale turnaround—rebuilding team culture, implementing structured KPIs and QA practices, and laying the groundwork for sustainable growth. A passionate advocate for empathetic service, people-first leadership, and measurable results, Drew brings a hands-on, no-fluff approach to every initiative. His leadership style blends accountability with empowerment, helping teams thrive in complex, high-stakes environments.