Shanna Wright is a seasoned hospitality professional with more than 30 years of experience in the industry, marked by a passion for creating exceptional customer experiences. She began her career on the Food & Beverage side before transitioning into Hotel Operations with Red Roof—a company she has proudly called home ever since. Over the years, Shanna has embraced opportunities to grow within the organization, gaining deep expertise across various facets of the hospitality business. Since 2018, she has served as Vice President of Distribution Services at Red Roof, where she oversees all Distribution for the brand, including managing the Online Travel Agency (OTA) partnerships and support teams, as well as all Contact Center functions which include Reservations, Loyalty Support, Customer Care, and Reputation Management.