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Jeff ToisterPresidentToister Performance Solutions, Inc.

Jeff Toister your service culture guide. He is an author, consultant, and trainer who helps companies get obsessed with customers. Jeff been named a top Customer Experience influencer by Panviva, Unymira, and LiveHelpNow and is one of ICMI's Top 25 Thought Leaders for 2021. He is the bestselling author of four books, including The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises. More than 500,000 people have taken one of his training programs on LinkedIn Learning.

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