Jeff's first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service. He has worked has a contact center manager, trainer, and even a frontline agent. Today, he is the bestselling author of four books, including The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed With Customer Service. More than five million people have taken one of his training programs on LinkedIn Learning and he is ranked as one of ICMI's top 25 thought leaders.