Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Begin planning your schedule by browsing the list of sessions and activities, filtering by pass type, track and type of session. Additional sessions will be added on an ongoing basis, so check back frequently!

Jeff ToisterPresidentToister Performance Solutions, Inc.

Jeff Toister your service culture guide. He is an author, consultant, and trainer who helps companies get obsessed with customers. Jeff been named a top Customer Experience influencer by Panviva, Unymira, and LiveHelpNow and is one of ICMI's Top 25 Thought Leaders for 2021. He is the bestselling author of four books, including The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises. More than 500,000 people have taken one of his training programs on LinkedIn Learning.