Beth Ziff, EVP of Customer Engagement and Co-Founder of Premiere Response (now ACC Premiere) has been an experienced contact center professional for more than 30 years. Beth has regularly facilitated the SOCAP International annual CPG Summit session on The Contact Center of the Future delivering thought-provoking insights and posing forward thinking questions. In addition to speaking regularly at SOCAP industry events, she has delivered sessions about contact center innovation and crisis and recall best practices at NECCF and other leading industry forums. Beth is leading the development of ACC Premiere’s AI and Business, Systems, and Data Innovations Centers of Excellence designed to harness and deliver exceptional AI-enabled agent performance, uncover unseen trends across data sets, and provide exceptional, automated consumer experiences. Having established and managed multi-dimensional contact center operations for Fortune 500 companies, Beth is passionate about designing programs that deliver exceptional service and operational efficiency. Beth also continues to advise countless clients in consumer affairs and crisis management across a variety of industries including CPG/consumer products, food & beverage, health and pharmaceutical, and more.