Chris Bean is a leader in Contact Center Operations and Employee Advocacy. With over 15 years of extensive experience in Contact Center Operations, Human Resources, and Training, Chris Bean has established himself as a pivotal figure in the realm of customer service excellence. His career is marked by a steadfast commitment to enhancing employee satisfaction, which aligns seamlessly with the core values of patient care at the Mayo Clinic: "the needs of the patient come first." Chris's journey in the contact center industry is distinguished by his significant contributions to the establishment of operational frameworks and technologies that empower frontline staff. Notably, he played an instrumental role in launching contact centers in Manila, Philippines, where he was integral in developing Standard Operating Procedures (SOPs), performance expectations, and efficient workflows. His innovative approach included the implementation of cutting-edge phone technology, quality tools, and knowledge management systems, all designed to streamline processes and enhance service delivery. Recently, Chris has embraced a new challenge by joining a digital contact center, focusing on digital experimentation and the operationalization of new technologies. His forward-thinking mindset and deep understanding of the intersection between technology and employee experience allow him to champion the needs of frontline staff effectively. By removing barriers and optimizing workflows, Chris ensures that employees can devote their energy to what truly matters: providing exceptional care to patients. Through his unwavering dedication and strategic vision, Chris continues to shape the future of contact center operations, fostering environments where both employees and patients thrive.