Brent Barbara is a seasoned contact center strategist and cloud communications leader with over 20 years of experience helping organizations design, deploy, and optimize customer engagement solutions. With a deep focus on AI, automation, and customer experience, Brent has led transformative initiatives across industries. Brent previously served as Chief Customer Officer at Phone.com, where he achieved four consecutive years of double-digit customer growth, redesigned the contact center strategy, and transitioned operations to a high-performance virtual model. His career includes executive roles at OnSIP, ShoreTel, and M5 Networks, where he helped launch award-winning UCaaS products while fostering strategic alliances with platforms like Salesforce and NetSuite. Known for his data-driven approach, Brent combines business acumen with technical insight to guide organizations in leveraging intent-based and goal-oriented AI solutions that improve customer satisfaction and operational efficiency.