Clarice T. Merriman, MBA is a 2025 ICMI Featured Contributor and higher education professional with over 20 years of experience helping people improve their lives and communities academically and economically. She has a passion for making a difference by serving customers and staff with kindness and empathy. Clarice currently serves as the Director for the Maricopa Community Colleges District Contact Center, where she leads a team of 26 professionals. When Clarice is not serving students and staff, she enjoys spending time with her family and friends.