Rachel has been with WebMD for just 17 years. Like many of our leadership team, Rachel started as an agent in the health coaching call center. Her desire to learn more about the business and provide excellent service to our participants led her to volunteering to help in our customer service department during busy seasons. She found passion in serving the participant with anything they might need – whether it was a coaching session, logging into their account, or explaining their rewards program. This passion led to a natural transition of taking on a role on the Quality and Training team as a QA Analyst. This role let her channel her passion into improving the work of both health coaches and customer service representatives by giving them tips and holding them accountable to providing the best service possible to our participants. When our first major acquisition came in 2020, Rachel emerged as a natural leader when it came to figuring out how to combine the ideas and protocols of two companies into one seamless experience for our participants. Her leadership led her to a management role within the customer service department where she managed our Tier 2 representatives. Through this Rachel showed a passion and skillset at meeting people where they are, learning about how they digest information, and raising those around her to strengthen how we approach learning and development. After successfully completing this project, it was only natural that she returned to the Quality and Training team to become a Training and Development Specialist. Rachel is often the first face a new hire sees on their first day and their anchor as they continue through the onboarding and training process. From interviewing, creating an agenda, building content, leading trainings, to passing along feedback to their future managers, Rachel is involved every step of the way. When we were ready to build a manager development program, Elevate, Rachel was the person we wanted on the job. Rachel will tell you she is fueled by making learning engaging, inspiring and welcoming - no matter where you fall in your learning journey. Others say that Rachel uses her words not just to teach, but to motivate. Her unlimited patience to find a way to your ‘ah-ha’ moment and ability to see change as an opportunity for unlimited growth is unmatched. Rachel helped create the Elevate program from the ground up, which now serves as a space for our managers to learn management techniques, share experiences, and find ways to build leaders within their own teams.