Fernando Darder is a seasoned customer service leader with over 25 years of experience driving operational excellence and transforming customer service teams and their cultures. Throughout his career, Fernando has successfully led customer service teams, implementing innovative strategies that significantly improve employee satisfaction and customer experience. Known for his ability to create environments that foster collaboration, engagement, and accountability, Fernando has been instrumental in reducing turnover rates and enhancing service quality across multiple organizations. By focusing on employee development, streamlined processes, and data-driven decision-making, Fernando has consistently delivered measurable improvements in customer satisfaction, operational efficiency, and overall service performance. With a deep understanding of the unique challenges within contact centers, Fernando excels at aligning business objectives with customer-centric solutions that drive both short-term results and long-term organizational success. Their expertise spans workforce optimization, training, quality assurance, and process improvement, and he is passionate about leading teams to achieve their full potential while delivering exceptional results.