- Director EU Site Operations at TechStyleOS (Fabletics), leading large-scale CX strategy - Global customer service executive with 15+ years of BPO and in-house operations experience - Oversaw mid-size operations across multilingual BPO teams near- and offshore for the European market - Proven success building collaborative, long-term outsourcing partnerships - Specialist in vendor performance, cost optimization, and strategic alignment - Drove results during high-pressure transitions like GDPR rollout and COVID scaling - Awarded DISQ Deutscher Service-Preis for CX excellence - Known for turning vendor relationships from transactional to transformational - Advocates trust-based leadership and shared decision-making in outsourcing - Strong believer in human-centered operations and empowered frontline teams - Expert in cross-functional collaboration across product, tech, and legal - Passionate about creating cultures of transparency and mutual accountability - Regular mentor and coach for CX leaders navigating complex BPO ecosystems - Fluent in German and English, experienced across EU and global markets