Sarah has oversight of the three largest contact centers at Northwestern Mutual, managing an average of 250 employees. As the business leader for the Lighthouse initiative, she fostered strategic partnerships to drive significant operating model changes aimed at achieving numerous company key metrics. Sarah leads multiple strategic initiatives for Field and Client Services, providing forward-thinking strategic direction. Additionally, Sarah collaborates with key business partners to implement new technologies, including AI capabilities, while maintaining a consistent focus on talent development at multiple organizational levels.