As Gopher Sport's Senior Effortless Experience Manager, Sarah leverages 17 years of contact center expertise to ensure effortless transactions. Leading the Customer Care department, she prioritizes fast, friendly, easy, and right service experiences across all channels. Sarah's accolades include certifications as a Continuous Improvement Certified Team Member and an ICMI Certified Management Partner. Notably, she was honored with the 2018 ICMI Movers and Shakers award and contributed to the ICMI 2018 Best Small Contact Center. Passionate about continuous improvement, Sarah excels in identifying and eliminating process inefficiencies.