Sarah is the Effortless Experience Manager with Gopher Sport. She has 18 years of contact center experience. Her primary objective is to ensure Gopher Sport is the easiest company to do business with. She leads the Customer Care department to provide consistently fast, friendly, easy and right customer experiences, regardless of the service channel utilized. Sarah is a Continuous Improvement Certified Team Member, an ICMI Certified Management Partner, a 2018 ICMI Movers and Shakers recipient, and is proud to be part of the ICMI 2018 and 2024 Best Small Contact Center award-winning team. Identifying continuous improvement opportunities and eliminating process waste are not only skills she brings to her role, but also her passions.