Beth Gauthier-Jenkin (VP Customer Experience, Gopher Sport)
Chelsey Johnson (Education and Quality Manager, Gopher Sport)
Sarah Gibart (Senior Effortless Experience Manager, Gopher Sport)
Date: Tuesday, October 28
Time: 12:30 pm - 3:45 pm
Pass Type: Premier Pass
Track: Maximize Productivity and Operations, Boost Your Culture
Session Type: Session
Vault Recording: TBD
Gopher Sport's Customer Care team is a repeat winner of the ICMI Best Small Contact Center award. Join the team's leaders as they share winning, straight forward strategies for success. The session is filled with scalable, action ideas to keep your team continuously improving. We'll show you how to engage every team member in creating a customer experience that will soar to new heights!
~Methodology for determining "Right Person, Right Seat" on your team
~Team approach to growing and maintaining an engagement
~90 day continuous improvement cycles: Improving work methods with 3 to 1 return on investment
~How to create a front line career path to positively influence success
~Effective teaching: Educating team members to leverage "just in time learning"