What does it take to build a high-performing contact center that wins ICMI’s Best Small Contact Center award—not once, but multiple times? Gopher Sport’s Customer Care leaders are ready to open their playbook and walk you through the winning formula that fuels their success. In this hands-on, strategy-packed workshop, you'll learn how to design a team structure that puts the right people in the right roles, implement continuous improvement cycles with measurable ROI, and create career paths that boost frontline engagement and retention. You’ll also explore how Gopher Sport trains and educates their team through effective, “just-in-time” learning strategies to keep performance sharp and agile. Walk away with a practical, scalable blueprint for energizing your team, improving your customer experience, and driving results.

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