Sarah Gibart (Senior Effortless Experience Manager, Gopher Sport)
Chelsey Johnson (Education and Quality Manager, Gopher Sport)
Beth Gauthier-Jenkin (Vice President, Customer Experience and Human Resources, Gopher Sport)
Location: Coral Sea 1
Date: Wednesday, October 29
Time: 11:30 am - 12:30 pm
Pass Type: Core Pass, Premier Pass, Premium Learning Pass
Track: Maximize Productivity and Operations, Boost Your Culture
Session Type: Case Study
Vault Recording: TBD
What does it take to be a multi-year winner of ICMI’s Best Small Contact Center award? Gopher Sport’s Customer Care team knows — and we’re ready to share our high-performance strategies with you. In this energetic, idea-packed session, Gopher Sport’s leadership team will break down the practical, scalable methods they use to drive continuous improvement, employee engagement, and a next-level customer experience. Whether you're leading a small team or a large-scale operation, you’ll leave with a playbook full of repeatable, winning moves that boost morale, performance, and results.
~Team approach to growing and maintaining an engagement
~How to create a front line career path to positively influence success
~Effective teaching: Educating team members to leverage "just in time learning"