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Agenda

ICMI's Contact Center Expo: A Digital Experience provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community. Click on session titles for full session descriptions. All times noted are in EST.

Stacy ShermanKeynote Speaker▫️Author▫️Advisor/Coach▫️Journalist▫️Podcast Host: DoingCXRight.comDoing CX Right

Customer experience (CX) and marketing global keynote speaker, educator, co-author of two books, and host of the award-winning DoingCXRight podcast. Known for her Heart & Science™ framework that produces profitable clients and brand loyalty--fueled by an engaged workforce. Stacy's been walking the talk for 25 years as a strategist and practitioner at companies of all sizes and industries, i.e., Liveops, Verizon, Schindler Elevator Corp, Wilton Brands, and AT&T. She's also a board advisor at multiple universities, featured in Forbes and other top-rated publications. Her Why: To cultivate deeper connections and authentic relationships so that people have more fulfilling experiences in business and life.

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