ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
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Click on session titles for full session descriptions. All times noted are in EST.
Certified customer experience (CX) and marketing keynote speaker, author, coach, and host of the award-winning DoingCXRight podcast. Known for her Heart & Science™ proprietary framework that enables leaders to get and keep loyal customers fueled by an empowered workforce. Stacy's been walking the talk for 25 years as a strategist and practitioner at companies of all sizes and industries, i.e., Verizon, Liveops, Schindler Elevator Corp, Wilton Brands, AT&T. She's also a board advisor at multiple universities, featured in Forbes and other publications. Connect with Stacy Sherman and learn more about bringing the heart back to business and Doing CX Right as your brand differentiator. Details: https://drive.google.com/drive/folders/12VicfoymzQ9E1VzzSXQJ1f93praqyK_H