ICMI's Contact Center Expo: A Digital Experience provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community. Click on session titles for full session descriptions. All times noted are in EST.
Customer experience (CX) and marketing global keynote speaker, educator, co-author of two books, and host of the award-winning DoingCXRight podcast. Known for her Heart & Science™ framework that produces profitable clients and brand loyalty--fueled by an engaged workforce. Stacy's been walking the talk for 25 years as a strategist and practitioner at companies of all sizes and industries, i.e., Liveops, Verizon, Schindler Elevator Corp, Wilton Brands, and AT&T. She's also a board advisor at multiple universities, featured in Forbes and other top-rated publications. Her Why: To cultivate deeper connections and authentic relationships so that people have more fulfilling experiences in business and life.