Have you ever had a customer or employee experience so frustrating you stopped buying — or even left your job? Stacy Sherman helps companies prevent exactly that. As a keynote speaker, author, and founder of Doing CX Right® consultancy, she teaches teams how to get experiences right — intentionally the first time — to elevate retention, revenue, and brand reputation. Her proven approach is grounded in 25+ years of leading corporate teams, formal education including an MBA, and a deep passion for enriching human experiences. Recognized as a Top Global CX Guru and one of ICMI’s Top 25 CX Leaders, Stacy shares practical, actionable strategies through LinkedIn Learning courses, best-selling books, immersive workshops, and her award-winning Doing CX Right® podcast. When she’s not championing better experiences in business, Stacy’s enjoying them in life — playing pickleball, strolling through New Jersey with her husband and pup, and proudly cheering on her two young adult children.