You lead a team that talks to more customers in one week than some departments do in a year. So why are contact centers still treated as reactive, back-end service teams?

This session is your invitation to flip the script.

Join us for a high-energy, practical conversation on how to own your influence, activate your team, and lead CX across the business—even when you don't own the org chart. You'll learn how to shift your mindset, build strategic partnerships across silos, and step into your role as a change agent shaping the customer experience at scale.

The contact center has always been the voice of the customer. Now it's time to become the driver of the experience.

Another title possibility: From Transactions to Transformation: Rewriting the Contact Center's Role in CX

Other options:
I can speak about key topics from my 2 courses on LinkedIn Learning courses instead if desired:
1) https://bit.ly/LinkedLearnStacy
2) https://lnkd.in/eE5Ecffi.

Takeaway

-Reframe your contact center's role from a support function to a strategic partner in CX.
-Identify and influence customer experience gaps across silos without waiting for permission.
-Empower your team with purpose, connection, and clarity on how they shape the brand experience.
-Gain leadership visibility by using your frontline insights to drive business decisions.
-Build trust across departments and elevate the contact center as a catalyst for customer and employee loyalty.