Martin Newman is a globally recognized customer-centric expert, board advisor, speaker, and author. With over 40 years of experience in the consumer-facing industry, he has transformed brands like Burberry, Ted Baker, and Harrods, driving business growth through customer-first strategies. As the Founder of The Customer First Group, Martin is dedicated to helping businesses put customers at the heart of everything they do. He is a trusted advisor to boards and leadership teams, providing strategic insights on digital transformation, customer experience, and omnichannel retail.