Martin Newman (london, The Customer First Group)
Date: Wednesday, October 29
Time: 10:15 am - 11:15 am
Pass Type: Core Pass, Premier Pass, Premium Learning Pass
Track: Elevate Your Strategy and Leadership, Revolutionize the Experience
Session Type: Session
Vault Recording: TBD
In today's competitive market, businesses that prioritize customer-centric strategies gain a significant advantage. This session explores how brands can embed customer-first principles into their operations, leveraging data, technology, and culture to drive loyalty, retention, and revenue. Drawing from real-world experiences with brands like Burberry, Ted Baker, and Harrods, this session will provide actionable insights on delivering exceptional customer experiences.
1. Understand the core principles of customer-centricity and how to implement them.
2. Learn how to use data and technology to enhance customer engagement and personalization.
3. Discover strategies for aligning leadership and employees with a customer-first mindset.
4. Gain insights into real-world case studies and best practices from leading brands.
5. Explore the future of customer experience and evolving consumer expectations.