Since joining the health plan in 2014, I have climbed the career ladder from concierge to trainer, supervisor, and now manager. My journey is marked by numerous accolades, including the 2024 Gold Stevie Award for Best Use of Technology in Customer Service and the 2024 Silver Stevie Award for Customer Service Management Team of the Year. I also hold the 2019 Gold Stevie Award for Coaching Program of the Year and the 2020 Bronze Stevie Award in the same category. In addition to my professional achievements, I am a Mental Health First Aid Certified professional and an Ambassador for Excellence in Action, focusing on employee experience, safety, and wellness. As a DE&I Mentor for Member Services and an active member of the Insurance Services Employee Engagement Committee, I am dedicated to fostering an inclusive and supportive work environment. Outside of work, I am a devoted mom, daughter, sister, and friend. I actively volunteer with a fire company, enjoy reading psychological thrillers, practicing hot yoga, and running half marathons.