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ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Click on session titles for full session descriptions. All times noted are in EST.

Justin RobbinsEvangelist8x8

Justin Robbins is a bald, bearded, and bowtied customer experience expert who loves cooking barbecue just as much as he does serving business leaders who want to understand and overcome their barriers to CX success. His customer experience journey began as a 12-year-old paper carrier who was persuaded into making extra cash by cold-calling his neighbors for newspaper subscriptions. Since then, Justin (quite literally) grew up through the ranks of CX in roles that included contact center and customer service operations, professional services, community management, and technology marketing. Today, he serves 8x8 as their Evangelist, helping to build awareness for how businesses can best address their most pressing CX communications pain points.