Justin Robbins is a bald, bearded, and bowtied customer experience expert who loves cooking barbecue just as much as he does serving business leaders who want to understand and overcome their barriers to CX success. His customer experience journey began as a 12-year-old paper carrier who was persuaded into making extra cash by cold-calling his neighbors for newspaper subscriptions. Since then, Justin (quite literally) grew up through the ranks of CX in roles that included contact center and customer service operations, professional services, community management, and technology marketing. Today, he serves 8x8 as their Evangelist, helping to build awareness for how businesses can best address their most pressing CX communications pain points.

Presenting:

• Session 304: A Recipe for Contact Center Success from a Competitive BBQ Judge
• Session 402: Finding the Path to Predictable CX