Begin planning your schedule by browsing the list of sessions and activities, filtering by pass type, track and type of session. Additional sessions will be added on an ongoing basis, so check back frequently!
Justin Robbins, Chief Evangelist, CX Effect
Justin Robbins is a customer experience researcher, educator, & advisor. His first experience in the call center was as a 12-year-old selling newspaper subscriptions and since then he’s led contact center operations, global training and consulting teams, and technology marketing groups. Today, Justin serves as Chief Evangelist at CX Effect, where his focus is resourcing business leaders with the tools, ideas, and resources they need to be masters of customer experience.