Erica McMannes is the Chief Experience Officer and co-founder of Instant Teams, a Customer Experience (CX) talent marketplace. In 2016, she co-founded the company driven by a shared vision to empower military families through remote employment. Instant Teams thrives as a CX talent marketplace providing BPO, Job Board, and Event Marketing solutions, has secured venture capital backing and has become a trusted partner for brands seeking immediate access to remarkable CX talent.