With over two decades of dedicated service in the banking industry, Michael Kindron has built an impressive career in customer service, specializing in contact center operations. Starting from the ground up, he has gained extensive experience in handling a wide range of client interactions, and leading large teams, ensuring that each customer receives exceptional service and effective solutions. Michael has played a key role in enhancing the client experience, focusing on understanding customer needs, resolving complex issues, and building long-term relationships. Throughout his career, he has consistently demonstrated an ability to manage high performing teams. Known for his dedication to continuous improvement, Michael has actively contributed to process improvements and the development of strategies aimed at improving overall customer satisfaction and operational efficiency. In addition to client experience, he also possesses a deep knowledge of banking products and services. Michael remains passionate about creating positive experiences for clients and is excited about continuing to drive excellence in customer service at HSBC US.