Sarah Ince serves as the Director of Contact Center Operations of OSF OnCall and has been in her role since January 2022. With over 15 years of healthcare experience, much of her career has been in nursing in critical care and nursing leadership. In her current role, she is responsible for the outpatient scheduling in diagnostic and primary care, in addition to navigating patients through the healthcare system. She has been involved in improving the patient’s experience through scheduling transformation.