With over two years as the Director of Digital Optimization & Effectiveness, Stacy has been instrumental in transforming OSF HealthCare’s digital health operations to enhance efficiency, education, and business outcomes. Backed by a Master’s in Healthcare Administration, Bachelor’s in Health Information Management, Stacy brings a strategic blend of healthcare expertise and digital innovation to the evolving landscape of digital health. In this role, Stacy has successfully built and implemented a support structure for the Digital Health division, focusing on education, business operations, and digital optimization. By streamlining processes, fostering collaboration, and driving data-driven decision-making, Stacy has helped improve digital health initiatives, specifically in the contact center technology space.