- Experienced leader with a demonstrated history of working in the outsourcing and in-source customer care industry. - Transcom - Regional Manager Jan 2023 - Present - Transcom - Client Service Manager Jan 2018 - Jan 2023 - Transcom - Operations Manager Aug 2017 - Jan 2018 - Transcom - Business Manager Apr 2016 - Aug 2017 - Telenor Serbia - Business Contact Center and Digital Support Manager Sep 2014 - Apr 2016 - Telenor Serbia - Outbound and Support Manager Consumer Contact Center Jun 2014 - Sep 2014 · 4 mos