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Schedule

ICMI’s Contact Center Expo: A Digital Edition provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this one-day conference is sure to educate and inspire you.

Unlike most virtual events, we invest in delivering an interactive, community-focused experience that’s rooted in practical and actional information and customized networking.

Click on session titles for full session descriptions. All times noted are in EST.

C

CLEVELAND, BRAD

Title: Senior Advisor & Co-Founder

F

FISCHER, ADRIENNE

Title: AVP-Director of Contact Center

Company: STCU

G

GARTESKI BERGLER, COURTNIE

Title: Director

Company: Mayo Clinic

H

HEIBEL, CHRISTA

Title: President and Founder

Company: CH Consulting Group

J

JOHNSON, BRENDA

Title: SENIOR BUSINESS ANALYST

Company: Mayo Clinic

L

LESLIE OFLAHAVAN

Title: owner

Company: E-WRITE

M

MCGUIRE, ROCKY

Title: Head of North America - Service Desk & Experience Evangelist

Company: Unisys

MURDOCK, ERIN

Title: Director, Student Contact Center

Company: Northern Arizona University

R

RABOLD, DOUG

Title: Principal Consultant

Company: Bold Ray Consulting

RICHARDSON, BRYANT

Title: Founder & President

Company: Real Blue Sky LLC

RUMBURG, JEFF

Title: Managing Partner

Company: MetricNet, LLC

RYAN CAMPBELL

Title: Speaker

Company: Ryan Campbell

S

SHARMA, SHARANG

Title: Vice President

Company: Everest Group

SPURLOCK, DAMON

Title: Director, Workforce Management & Command Center

Company: TechStyleOS

STUART, TRAVIS

Title: Senior Operations Manager

Company: Cellular Sales National Contact Center