ICMI’s Contact Center Expo: A Digital Edition provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this one-day conference is sure to educate and inspire you.
Unlike most virtual events, we invest in delivering an interactive, community-focused experience that’s rooted in practical and actional information and customized networking.
Click on session titles for full session descriptions. All times noted are in EST.
Courtnie Garteski Bergler is a Director of Scheduling Operations Innovation within Systems Transformation at Mayo Clinic with 5 years of innovation and transformation experience, 20 years of contact center, scheduling, and direct patient support experience in her 23 years at Mayo Clinic. Courtnie is a Bronze Quality Fellow in the Mayo Clinic Quality Academy, a Certified Scrum Product Owner, and a Certified Tourism Ambassador.