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ICMI’s Contact Center Expo: A Digital Edition provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this one-day conference is sure to educate and inspire you.

Unlike most virtual events, we invest in delivering an interactive, community-focused experience that’s rooted in practical and actional information and customized networking.

Click on session titles for full session descriptions. All times noted are in EST.

Courtnie Garteski BerglerDirectorMayo Clinic

Courtnie Garteski Bergler is a Director of Scheduling Operations Innovation within Systems Transformation at Mayo Clinic with 5 years of innovation and transformation experience, 20 years of contact center, scheduling, and direct patient support experience in her 23 years at Mayo Clinic. Courtnie is a Bronze Quality Fellow in the Mayo Clinic Quality Academy, a Certified Scrum Product Owner, and a Certified Tourism Ambassador.