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ICMI’s Contact Center Expo: A Digital Edition provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this one-day conference is sure to educate and inspire you.

Unlike most virtual events, we invest in delivering an interactive, community-focused experience that’s rooted in practical and actional information and customized networking.

Click on session titles for full session descriptions. All times noted are in EST.

Heather HughesDirector of MarketingNICE

Heather Hughes leads NICE's Customer Experience Analytics product marketing team and is focused on evangelizing the business benefits of NICE AI & Analytics infused across the CXone platform. Her 25+ customer-first career includes over 10 years working with NICE. Heather is fortunate to work with a stellar global team that has made CXone the world's #1 cloud native customer experience platform. NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center - and beyond.