Damon earned his Bachelor of Science in Operations Management at Saint Cloud State University in May 2009. Damon has held various technical consultant and workforce management (WFM) leadership roles in the contact center industry for nearly 15 years. Damon current serves as the Director of Global WFM and Command Center at TechStyleOS in which he leads a team of 25 WFM analysts, supervisors, and managers who supports 1000 contact center employees located across 16 countries servicing North American and European customer markets with 7 languages for a 24/7 business operation.