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ICMI’s Contact Center Expo: A Digital Edition provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this one-day conference is sure to educate and inspire you.

Unlike most virtual events, we invest in delivering an interactive, community-focused experience that’s rooted in practical and actional information and customized networking.

Click on session titles for full session descriptions. All times noted are in EST.

Damon SpurlockDirector, Workforce Management & Command CenterTechStyleOS

Damon Spurlock earned his Bachelor of Science in Operations Management at Saint Cloud State University in May 2009. Damon has held various technical consultant and workforce management (WFM) leadership roles in the contact center industry for nearly 15 years. Damon current serves as the Director of Global WFM and Command Center at TechStyleOS in which he leads a team of over 20 WFM analysts, supervisors, and managers who supports 1000 contact center employees located across 16 countries servicing North American and European customer markets with 7 languages for a 24/7 business operation.