Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
Check back frequently, information added daily!
Click on session titles for full session descriptions. All times noted are in EST.
Michele Carlson is a passionate leader in AI-driven technologies that accelerate digital transformation by enabling more meaningful connections between businesses and their customers. As a Senior Product Marketing Manager at NICE, she partners with brands to transform their contact centers with customer-centric AI solutions that align with their goals. With experience spanning product development, change management, and coaching, Michele brings a warm and energetic approach to leveraging AI and analytics. She has seen firsthand how the right technologies empower teams and drive results by putting people front and center. She’s inspired by an AI-powered future that enhances lives through more meaningful human connections.