ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Schedule 2024

Session 101: WOW Starts With You!

Jim Thomsen  (VP of Customer Success, Showdown Displays)

Tyris Thomas  (Sr. Customer Success Manager, Showdown Displays)

Date: Wednesday, October 23

Time: 10:15 am - 11:15 am

Pass Type: Standard + Workshop + Site Tour, Standard Conference Pass, Training + Standard Conference Pass - Get your pass now!

Track: Boost Your Culture, Revolutionize the Experience

Session Type: Case Study

Vault Recording: TBD

This session we will share 10 Best Practices for building highly engaged and productive teams that generate World Class Customer experiences on every interaction.
The 10 Best Practices we will share are:
1. Hire for Culture Fit
2. Hire Slow – Fire Fast
3. Relational vs Transactional
4. Define Agent Success
5. Transparency
6. Performance Recognition
7. Celebrate the "WOW"
8. Career Path Clearly Defined
9. Employee Engagement Teams
10. Have Fun!


Four key Takeaways:
-Best Practices for hiring the right fit
-Performance Score Cards that motivate.
-Creating effective recognition programs.
-Developing a self-sustaining organic culture.