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Live | October 16 - 19
Orlando | FL

Schedule

ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Click on session titles for full session descriptions. All times noted are in EST.

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Jim Thomsen, VP of Customer Success, Showdown Displays

Jim Thomsen has been the Vice President of Customer Success at Showdown Displays for the past 9 years. His focus is building highly engaged and effective teams that are driven to deliver legendary Customer Experiences on every interaction. In his tenure at Showdown Displays his teams are routinely recognized by industry experts as world class. The following is a summary of the most recent recognition:
2020-Best Medium Contact Center, (ICMI).
2020-Customer Contact Leader of the Year, (CCW).
2021-Best in class Contact Center Runner-up, (CCW).
2022-Gold Medal Winner Best in Customer Service Americas region, (CCG).
2022-Gold Medal Winner for Best in Customer Service Globally, (CCG).
2022-Best Contact Center Manager, (ICMI).
2022-Three of his Managers named Best Rising Stars, (CCW).
2023-Four of his managers named "Best of the Best" Contact Center managers, (CCW).
2023-Named Customer Service Executive of the Year, (ABA).
2023-Gold Medal Winner for Best in Customer Service Americas region, (CCG).
2023-Two of his Senior agents listed as Finalist in ICMI's "Best Agent" and "Best Trainer".

Presenting: