Karin Martin began her career at Arbella in Billing and Commissions in 1992. Since then, she has been promoted numerous times in various roles across the organization, predominantly in Operations. Karin also held the role of IT director for over five years, serving as a business liaison to all Arbella business functions and ensuring strategic IT business goals were achieved.
Karin plays a strategic role within the business by leading the delivery of Arbella’s omnichannel strategy. She sets the standards for customer-facing service areas and ensures that all goals and KPIs are met. Karin’s responsibilities include the oversight of all customer contact centers including our Claim Service Center, the Arbella Service Center, and Customer Service.
As a business liaison to all company departments, Karin provides product and guideline support to Underwriting and delivers operational service and support for both personal and commercial markets. She also oversees billing, commissions, and all other transactional systems.
Karin holds a bachelor’s degree in business management from New England College of Business and has achieved the following designations: General Insurance (INS), Information Technology (AIT), Insurance Services (AIT), Supervisory Management (SM), and Claims (CLAIM). Karin is a Licensed Producer in Massachusetts and Connecticut.