Josh Streets (CEO, Scoreboard Group Consulting)
Karin Martin (Assistant Vice President, Operations, Arbella Insurance Group)
Michelle Dipietro (Director, Contact Center Operations, Arbella Insurance Group)
Location: South China Sea
Date: Thursday, October 30
Time: 11:30 am - 12:30 pm
Pass Type: Core Pass, Discovery Pass, Premier Pass, Premium Learning Pass
Track: Revolutionize the Experience
Session Type: Case Study
Vault Recording: TBD