Dave Hinkle is a Senior Sales Engineer at NiCE who has worked with some of the largest CXone Mpower customers for over four years. His areas of expertise include Software as a Service (SaaS), Customer Experience, Generative AI Tools, Automation, Enterprise Solution Design, and Service Delivery Management. He's based in Phoenix, Arizona, with his wife, and has three adult children. In his spare time, he enjoys outdoor activities such as backpacking and being a climbing instructor.