In the era of fast-moving customer expectations and overloaded support teams, having data is no longer enough — the organizations that win are the ones that act on it quickly, smartly, and in context. CXone Mpower Actions is NICE’s AI-powered capability designed to turn CX data into operational decisions and automate follow-up work in real time. This session will introduce Actions: what it is, how it works, and where it fits into a CX strategy. We’ll look at how CXone Mpower Actions lets CX leaders issue conversational prompts to analyze trends, compare performance against industry benchmarks, monitor KPIs via data visualizations, and zero in on automation opportunities — all with less friction. But I’ll also lay out what to watch out for: misuse of dashboards, delay in decision-making, over-automation risks, and how governance & data quality shape what Actions can (and cannot) deliver. By the end of the talk, attendees will understand not just what CXone Mpower Actions promises, but how to evaluate whether it will work in their environment, where the low-hanging wins are, and what set-ups increase the odds of success.