ICMI’s Contact Center Expo: A Digital Edition provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this one-day conference is sure to educate and inspire you.
Unlike most virtual events, we invest in delivering an interactive, community-focused experience that’s rooted in practical and actional information and customized networking.
Click on session titles for full session descriptions. All times noted are in EST.
Keynote:
Heather Hughes (Director of Marketing, NICE)
Date: Wednesday, May 15
Time: 2:00 pm - 2:20 pm
Session Type: Keynote
Vault Recording: TBD
This keynote will explore how the power of CX AI is driving exponential value for businesses today – for agents, customers, and brands. You’ll get real-world examples of results derived from augmenting agent experiences, automating more consumer interactions, and aligning your brand-specific knowledge to every interaction. When you’re CX AI ready, you can make a lasting difference – to operating costs, customer satisfaction, and brand loyalty.