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ICMI’s Contact Center Expo: A Digital Edition provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this one-day conference is sure to educate and inspire you.

Unlike most virtual events, we invest in delivering an interactive, community-focused experience that’s rooted in practical and actional information and customized networking.

Click on session titles for full session descriptions. All times noted are in EST.

Solutions Spotlight: AI in Action: How to Unleash the Power of AI for Exceptional CX


Michele Carlson  (Director of Product Marketing, NICE)

Date: Wednesday, May 15

Time: 12:45 pm - 1:05 pm

Session Type: Sponsored Session

Vault Recording: TBD


In our customer-centric world, leveraging AI is no longer optional – it's critical for success. Join this solution showcase to uncover the real story behind AI applications and how they can solve pressing business challenges in your contact center, right now. We will explore the Top 10 CX AI innovations, meticulously designed for exceptional customer experiences, and learn how to:

•Align your AI strategy to key goals, to elevate CX and operational efficiency
•Maximize Value from every interaction to continuously improve customer satisfaction
•Integrate data across your CCaaS suite for seamless, AI-driven optimization
•Master the consistent application of AI across all interactions - from intelligent routing to real-time analytics
•Harness a single, AI-powered platform to operationalize insights organization-wide
Seize this opportunity to unlock the art of the AI possible. Gain a competitive edge with cutting-edge solutions that deliver unparalleled customer experiences and future-proof your business.