ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Schedule 2024

Session 601: Building world-class customer service training on a budget

Jeff Toister  (President, Toister Performance Solutions, Inc.)

Date: Thursday, October 24

Time: 4:00 pm - 5:00 pm

Pass Type: Standard + Workshop + Site Tour, Standard Conference Pass, Training + Standard Conference Pass - Get your pass now!

Track: Maximize Productivity and Operations, Boost Your Culture

Session Type: Session

Vault Recording: TBD

Your team needs customer service training, but budgets are tight. Pulling everyone out of the queue for a half-day workshop is out of the question. What can you do?

This fun and interactive session shows you how to quickly create world-class customer service training with minimal resources. Discover how to adapt existing tools, customize off-the-shelf courses, and leverage free content like newsletters, blogs, and podcasts to create training that works. Learn how to train your team with minimal impact on your operation.


Participants will learn how to:

Drive results with measurable learning objectives
Leverage free and low-cost resources to quickly build training
Maximize learning while minimizing operational disruptions