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Schedule 2024

Session 502: Cultivating Courage: Transforming Contact Center Excellence with Continuous Improvement

Adrienne Fischer  (AVP-Director of Contact Center, STCU)

Amanda Hauenstein  (Continuous Improvement Manager, STCU)

Date: Thursday, October 24

Time: 11:30 am - 12:30 pm

Pass Type: Standard + Workshop + Site Tour, Standard Conference Pass, Training + Standard Conference Pass - Get your pass now!

Track: Boost Your Culture

Session Type: Case Study

Vault Recording: TBD

Embark on a transformative journey as we delve into the dynamic fusion of courageous cultures and continuous improvement within the contact center domain. In this captivating session, uncover the keys to nurturing an environment of bravery and innovation that propels your contact center towards unparalleled success.

Explore actionable strategies to cultivate a culture of courage, empowering your team to voice their ideas, embrace change, and take calculated risks. Through compelling real-world examples and impactful success stories, witness the profound influence of instilling courage within the contact center landscape.

Join us for an interactive dialogue, engaging activities, and a fresh perspective on how courage and continuous improvement can revolutionize your contact center's performance. Seize the opportunity to embrace a future of excellence—this transformative experience awaits you!


Learn practical strategies to cultivate a workplace where team members feel empowered to voice their ideas, take calculated risks, and contribute to a culture of innovation within the contact center.
Explore tailored continuous improvement methodologies designed specifically for contact centers.
Uncover strategies to enhance efficiency, adaptability, and overall operational excellence.
Gain insights from real-world examples and success stories.
Leave with actionable takeaways, practical tips, and a plan to begin implementing courageous cultures and continuous improvement practices in your contact center immediately.