Despite the recession, strong business performance at Fabletics has enabled this global fashion retailer to grow into a major disrupter in the active wear industry by reimagining fashion! Fabletics has seized upon key opportunities to launch two new lines of business, introduce an enhanced VIP customer membership model, and create over 300 new omni-specialist customer service positions in their retail store organization! This is all while their Fabletics in-house customer service team deployed an ACD-WFM integration for three new digital messaging channels, reignited several employee engagement programs including gamification, and expanded their global BPO agent workforce footprint into twelve new offshore countries for a grand total of 16 countries worldwide now! Come join us to explore Fabletics' unique journey on becoming an agent experience champion!

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