Ezra Boggs (Forecaster, Dept of Homeland Security/FEMA)
Location: Coral Sea 2
Date: Wednesday, October 23
Time: 11:30 am - 12:30 pm
Pass Type: Standard + Workshop + Site Tour, Standard Conference Pass, Training + Standard Conference Pass - Get your pass now!
Track: Maximize Productivity and Operations, Revolutionize the Experience
Session Type: Case Study
Vault Recording: TBD
Every contact center experiences unplanned events or short-term notifications, sometimes catastrophic. Join a FEMA forecasting professional who has handled disaster forecasting emergencies for nearly a decade. An accurate forecast increases the ability to support survivors or customers during a critical time—sometimes it’s a matter of life or death!
We can’t prevent unplanned (or short-notice) events from occurring; we can build forecasts to inform how we respond. This presentation will discuss the following
This session will walk through examples of forecasting workload to respond quickly!