Ezra Boggs is a forecaster at the Federal Emergency Management Agency (FEMA). His work focuses on developing methodologies that incorporate Industry Standards into a unique call volume environment. Before taking this position, he worked at Accenture, ServiceMaster, and Securus Technologies as an Intraday Specialist, Forecaster, and ROA [Reporting, Operations, and Analysis], and taught theological studies at Porterbrook. Prior to his work in call center environments, Ezra was a professional musician for over a decade and has the very expensive hearing aids to prove it. He has been a keynote speaker at the Objective Music Conference in Nashville for the last 10 years.