Jeff Toister (The Service Culture Guide, Toister Performance Solutions)
Date: Wednesday, October 29
Time: 11:30 am - 12:30 pm
Pass Type: Core Pass, Premier Pass, Premium Learning Pass
Track: Boost Your Culture, Revolutionize the Experience
Session Type: Session
Vault Recording: TBD
Artificial intelligence is a wonderful thing. It helps us serve people more efficiently. Many customers prefer AI-powered self-service for routine tasks. But things have gone too far.
There are times when AI fails or employees act like robots. Customers need human HELP!
This entertaining presentation shares four places where customer service should be humanized. Discover how customer-focused organizations serve with humanity to deliver exceptional customer experiences.
1. Discover what makes humans uniquely good at service
2. Identify four situations where customers need human help
3. Create a plan to make your service more humane