ICMI’s Contact Center Expo: A Digital Edition provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this one-day conference is sure to educate and inspire you.
Unlike most virtual events, we invest in delivering an interactive, community-focused experience that’s rooted in practical and actional information and customized networking.
Click on session titles for full session descriptions. All times noted are in EST.
Speaker:
Travis Stuart (Senior Operations Manager, Cellular Sales National Contact Center)
Date: Wednesday, May 15
Time: 12:00 pm - 12:45 pm
Session Type: Session
Vault Recording: TBD
Basic understanding of the Human side of Change Management.
Understanding of where Change Management should begin and/or how it fits into project plans, initiatives, etc...
Practical worksheet on how to create a Now/Future form.
How to build a communication plan(s) across teams, departments, groups, and management.
How to build a Talking Points/FAQ for Leadership.